Returns & Exchanges

At MASA Chips, we stand behind the quality of our tallow-fried chips and want you to be completely satisfied with every crunch. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee to ensure you have the best snacking experience possible.

1

Contact Support

Email our customer care team at [email protected] within 30 days of delivery with your order number and any photos of the issue.

2

Quality Review

Our team will review your request within 48 hours to determine if your order is eligible for a refund or a replacement based on quality standards.

3

No-Return Disposal

Since our chips are a food product, we do not require you to mail the physical product back to us; simply dispose of the unsatisfactory bag once your claim is processed.

4

Resolution

Once approved, we will either issue a full refund to your original payment method or ship out a fresh replacement batch immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing